Help that lands right

Contact Kingdom Casino support

Reach our team any hour by live chat, e-mail or phone, with someone answering day or night, every day of the year.

Reach support now Regulated & audited

Paid today

581,352 A$

8,132 Players online

Licensed & auditedLicensed by Anjouan Offshore Finance Authority (ALSI-408419), with independent audits by QUINEL and iTech Labs

Fast payoutsAverage withdrawal time of 11 minutes, with A$14M paid to players every week

Data protectionTLS 1.3 encryption securing all transactions and personal information

Help your way

When you want a real person

The worry that you will wait forever to hear from an actual human disappears here.

Can I talk to someone fast?

For quick answers any hour, live chat on the site suits most questions and typically connects you to a person in three minutes.

Start chat

Detailed help by message

Best for details like documents or statements, e-mail reaches [email protected] and typically answers within twenty-four hours.

Write to us

Something to sort out now?

For anything urgent or easier said out loud, call +61 2 5544 1036 in AEST and a person usually picks up in two minutes.

Call us

The moment you check the details

Kingdom Casino help in Australia

The worry about reaching support from overseas melts once you see the local number and hours.

Reach us

Call us+61 2 5544 1036

Time zoneAEST

LanguagesEnglish, German, French, Norwegian

E-mail us[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority, ALSI-408419

Get help

Safer playGambling Help Online, Lifeline Australia

Have these details ready before you write

Keep these to hand, and the first answer is usually the last one you need.

Your registered e-mail address
Your account username or player ID
The date and amount of the payment
A screenshot of the error message
Your photo ID and proof of address

Kingdom Casino inboxes

Which e-mail should I use?

The moment a question needs a specific desk rather than a general answer, this list saves you a wrong turn.

Your account

Everyday questions[email protected]

Document checks[email protected]

Money and data

Deposits and withdrawals[email protected]

Other desks

Formal complaints[email protected]

Privacy requests[email protected]

Partnerships[email protected]

Company details

The company, the licence and the inbox

Late one night, checking the small print under the lobby, this is the block most players open.

The company

Legal nameKingdom Casino LLC

Company number795318 (Anjouan)

Registered addressHombo Road, Mutsamudu

The licence

RegulatorAnjouan Offshore Finance Authority

Licence numberALSI-408419

Written contact

Support e-mail[email protected]

Unresolved issues

Four steps when a reply falls short

Calm, documented escalation suits us, so each stage below leaves a written record you keep.

Where do I send the details?

Soon after the problem, put the facts in one message to [email protected], including times, amounts and any screenshots, so the case opens with the detail it needs.

Quote your reference number

Within a day a reference number lands in your inbox, and the reply that follows tells you who is handling the case and what they still need from you.

A clearer final answer

Should the outcome still sit wrong with you, ask for the decision to be looked at again by a senior member of the team, referring to the same reference.

Kingdom Casino licence holder

After our own review ends, Anjouan Offshore Finance Authority, our regulator, can hear the matter, and the record you kept from step one travels with you.

Six questions, six answers

The questions that arrive at two in the morning

Late in the evening, when a small doubt about licences, data or languages needs settling fast.

trustDo I need a local licence number to play in Australia?+

First thing each morning, a licence number sits on record for anyone to check. Kingdom Casino LLC holds ALSI-408419, issued by the Anjouan Offshore Finance Authority. No separate permit from an Australian body is required to play here.

trustCan I get support on a Sunday night?+

Sunday at three in the morning still counts as a working hour for us. Chat, phone and e-mail stay open around the clock, every day of the year. Someone real replies in about three minutes on chat and about two minutes on the phone.

trustWhy do you need my details before I can withdraw?+

Two days after you ask, an answer should be sitting in your inbox. Requests for a copy of your personal data, or for its deletion, go to [email protected]. The team confirms what is held and what can be removed under data rules.

trustWhat happens when I ask to close my account?+

Once the closing is confirmed, play stops and any remaining balance is paid to you. Ask chat or e-mail to shut the account, and the team will talk through limits first if you prefer. A closed account cannot be reopened by you.

trustCan I chat in a language other than English?+

Around midnight in Sydney, a German-speaking player can still reach a human. Support answers in English, German, French and Norwegian. Topics outside those four are handled in English.

trustWhere do I take a complaint if support cannot help?+

Should a reply leave you unhappy, ask the team to escalate it in writing. Complaints sent to [email protected] are logged and reviewed internally first. If the outcome still falls short, the matter can go to the Anjouan Offshore Finance Authority.

Midnight and you need a person

Answer times, from one minute up

That worry about writing into silence disappears once you can see how quickly each channel comes back.

Live chat

Chat hours24/7 support

Chat first reply3 minutes

Hours shown inAEST

E-mail

E-mail address[email protected]

E-mail reply24 hours

Phone

Phone number+61 2 5544 1036

Phone wait2 minutes

Help that sits outside any casino

Sometimes the right answer is not on this page at all. Independent organisations help with gambling problems, free of charge and apart from us: Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all welcome a call or a message from players in Australia.

Gambling Help Online. Free counselling, online tools and a chat service for anyone worried about their own or a family member's gambling.

Lifeline Australia. A crisis line for people in distress, answered around the clock by trained crisis supporters.

National Self-Exclusion Register. One enrolment that blocks you from gambling services across Australia, for a period you choose.